IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION

• Because of its nature, wood will expand and contract. Changes in temperature, humidity and other conditions produce wood movements. Wood is like a sponge, even when finished it will pick up moisture and easily expand in mountain and coastal regions causing wood to warp, twist or crack. It will dry out and easily shrink in desert regions causing wood to warp, twist or crack. Consequently, proper precautions must be taken during storing, handling and finishing operations.
• You may need to perform extra sanding steps when using darker stains or glazing applications.
• To preserve and enhance the quality and beauty of our unfinished wood products we strongly recommend finishing and sealing of doors in a very timely manner.
• Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, twisting or cracking of unfinished doors within 24 hours. Even finished doors will do the same.
• Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.
• Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing warping, twisting or cracking.
• Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection.

Under no circumstances should unfinished mill work be delivered to a job or site that is under construction and open to the the elements. Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes therein.

THE RAISED PANEL DOOR FACTORY, INC. WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIONS. THESE ARE NOT CONSIDERED A DEFECT.

LIMITED WARRANTY

The Raised Panel Door Factory, Inc. manufactures UNFINISHED wood products. Once our products are received, it is impossible for us to monitor the conditions under which they are kept. We provide special handling instructions with every order, to minimize any warping, twisting or cracking due to conditions beyond our control.

Claims on any order or material discrepancies must be made within 2 weeks of receipt of order or prior to HINGING, HANGING or FINISHING.

Doors will not be returned without prior approval. Doors MAY need to be returned in their original condition to the shops of The Raised Panel Door Factory, Inc. for inspection. Any item that has been hinged, hung or finished, shows signs of exposure to moisture, heat or sun, shows signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If it is deemed to be a manufacturing error, shipping charges will be reimbursed.

If our product is handled in accordance with our recommended guidelines, most problems will be minimized. Remember, you are dealing with an unfinished wood product that will warp, twist or crack within 24 hours if not treated or handled properly.

In the event that a mistake has been made on the order, The Raised Panel Door Factory, Inc. will do everything in it's power to correct that mistake, which may cause delays to the order and the customer's project. The Raised Panel Door Factory, Inc. will not be held responsible for any delays or subsequent damages or delays as a result of a remake, replacement or problem order.

Any requests for paint grade doors with wood panels carry no warranty or guarantee of any kind.

GUARANTEE

Products must be inspected upon receipt. Our guarantee covers the replacement of doors and drawer fronts in an unfinished state and in good condition, as originally delivered F.O.B. from our factory. Any variation from our normal construction specifications is not guaranteed, i.e. reducing the thickness of the panel or frames or any height over 48". A warp or twist of 3/16" of an inch or less is not considered a defect. A twist is measured by placing the face of the door against a true plane surface. Doors are manufactured to the nearest 1/16th of an inch. There is a 1/16th tolerance for all doors and drawer fronts.

The Raised Panel Door Factory, Inc. will not be held responsible for delays caused by factors beyond our control (i.e. obstruction or blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, vehicle shortages, prevention of labor, power shortages or lack of materials.) There are no other warranties of any kind expressed or implied.

The customer acknowledges that there are a variety of factors that may impact, and or delay the delivery and production of the doors or items ordered. Many of the are beyond the control of The Raised Panel Door Factory, Inc. Regardless of the nature of a delayed order, problematic or mistaken order, The Raised Panel Door Factory, Inc. will not be held responsible for any delays and any subsequent problems or damages realized by the customer. The customer agrees not to hold The Raised Panel Door Factory, Inc. liable for any delays or damages for any reason. The Raised Panel Door Factory, Inc. will do it's best to deliver the order within the promised time, but the customer realizes that delays may occur for a variety of unknown reasons. In the event that a delay occurs, for any reason, The Raised Panel Door Factory, Inc. will not be held responsible for any resultant losses damages or liabilities.